Finally, teams can operationalize empathy through repeatable practices: field immersion and journey mapping to surface friction; user advisory councils with paid members from affected communities; small pilots with rapid, public reporting; and participatory budgeting or community scorecards for ongoing oversight. Pair these with open data portals and grievance redress systems that people actually use. Nothing about us without us, a disability rights maxim, becomes an institutional norm rather than a slogan—turning empathy into a workflow that reliably produces clearer, fairer policy. [...]
